Terms of service

Last updated: October 29, 2026

These Terms and Conditions apply to the website joliedensbeautybar.com, our online booking, our mobile app, our text messages, and all services at Jolieden's Beauty Bar, operated by JOLIEDENS BEAUTY BAR INC, 2590 Frederick Douglass Blvd, New York, NY 10030 ("Jolieden's Beauty Bar", "we", "us"). By booking an appointment, creating an account, or using our website, app or text messages, you agree to these terms. Please read them carefully before booking.

1. Booking and payment

• All appointments are booked through our website or app. Availability is shown in real time.
• We recommend booking at least 14 days in advance to secure your preferred time.
• A valid card is required on file to secure your appointment. Cards are not charged at booking and are used only for late cancellations or no-shows, as described in Section 7.
• All services are paid in full at the time of your appointment. We accept cash and card.
• Prices are listed on our website. The final price may vary with hair length, size and add-ons. Your confirmation email shows your appointment details and remaining balance.

2. Age and eligibility

• We serve clients ages 10 and up. We do not style small children.
• Clients under 18 must be booked by a parent or guardian, who accepts these terms on their behalf.
• Hair must be at least 3 inches long for most styles.
• We do not accept severe alopecia cases, and we do not braid over locs or crochet styles.
• If you are unsure whether a style suits your hair, email clientcare@joliedensbeautybar.com before booking.

3. Hair preparation

• Please arrive with hair washed, fully dried, detangled and free of product, glue, gel and heavy buildup.
• Hair that still contains product will need a wash and blow-dry before your service, at an additional charge.
• A wash and blow-dry ($30) is available by request before your appointment. Professional shampoo and conditioner are provided, and you are welcome to bring your own products.

4. Scalp sensitivity and allergies

• Tell your stylist before your service if you are tender-headed. Comfort is a priority, and tolerance varies from person to person.
• If you have known allergies or sensitivities, please let us know in advance.
• Clients with scalp sensitivities, allergies to braiding hair, or a preference for non-toxic options must bring pre-washed or hypoallergenic braiding hair.
• Jolieden's Beauty Bar is not responsible for reactions related to hair provided by the client.

5. Hair and extensions

• Standard synthetic braiding hair is included with most braiding services.
• Textured hair is not provided by the salon. This includes bohemian curls, kinky hair and crochet hair.
• We do not braid down with human hair. Human hair is used only for loose curls in Boho Knotless, Gypsy and Bora Bora braids, and you are responsible for bringing it.

6. Timing and late arrivals

• Your appointment time begins when you arrive at the salon, not when you are seated.
• Sectioning and preparation can take 1 to 1.5 hours and are included in your scheduled time.
• Arriving more than 30 minutes late will result in automatic cancellation.

7. Cancellations, rescheduling and no-shows

• One courtesy reschedule may be offered for illness or verified travel disruptions.
• A second cancellation within 24 hours of the appointment will result in a 50% service charge.
• A third occurrence will result in a full charge and permanent restriction from future bookings.
• Clients who do not show up without calling will be permanently removed from our booking system.
• Refunds for cancelled appointments are covered by our Refund Policy.

8. Aftercare, adjustments and refunds

• Once your service is complete and you leave the salon, care of your hair is your responsibility.
• You have 24 hours after your appointment to report any concerns. After that, adjustments and touch-ups are not available.
• In rare cases of dissatisfaction, we may offer to remove the style at no charge.
• Once you leave the salon, refunds for completed services are not issued.
• Some styles, including French Curl and Bohemian styles, may naturally loosen, shed or tangle because of their texture and the hair used. Proper care is essential.

9. Style images and photos

• Some images of hairstyles on our website and in our app are AI-generated previews and are labeled as such. They show the intended style, not a guaranteed result. Your result will vary with your hair type, length and density.
• We may photograph completed styles for our portfolio and social media only with your permission.

10. Text messaging (SMS) terms

Program name: Jolieden's Beauty Bar Text Messages.

What you will receive: If you opt in, Jolieden's Beauty Bar will send text messages from our salon text number, (877) 552-5846, about your appointments and account. These include booking confirmations, appointment reminders, reschedule and cancellation notices, receipts, one-time login codes, and replies to messages you send us. If you separately opt in to promotional messages, we will also send birthday offers and occasional promotions.

How you opt in: You opt in by checking the unchecked text-message consent box when you book online or create an account, or by texting our number first. Promotional messages have their own separate consent box. Consent to receive text messages is not a condition of any purchase.

Message frequency: Message frequency varies based on your appointments and your conversations with us.

Costs: Message and data rates may apply, according to your mobile carrier's plan.

Opting out: Reply STOP at any time to stop receiving text messages. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT. You will receive one final message confirming that you have been unsubscribed, and no further messages after that. Reply START to opt back in.

Help: Reply HELP for help, or contact us at clientcare@joliedensbeautybar.com or 646-744-4786.

Automated replies: Some replies to your texts are generated by our automated AI assistant, and a member of our team can step in at any time. Please do not send card numbers or other sensitive information by text.

Carriers: Mobile carriers are not liable for delayed or undelivered messages.

Privacy: We do not share your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.

11. Accounts and the app

• Please give accurate contact details and keep them up to date.
• You are responsible for keeping your login secure. Tell us right away if you think someone else has used your account.

12. Conduct and right to refuse service

Jolieden's Beauty Bar reserves the right to decline service to anyone. We ask that everyone enter our space with respect. Any disrespect, intimidation or inappropriate behavior toward our team will result in immediate dismissal from the salon and permanent restriction from future bookings.

13. Website content

The content of our website and app, including our name, logo, text and images, belongs to Jolieden's Beauty Bar or its licensors. You may not copy or reuse it for commercial purposes without our written permission.

14. Limitation of liability

To the fullest extent permitted by law, Jolieden's Beauty Bar is not liable for indirect, incidental or consequential damages arising from our services, website, app or text messages. Our total liability for any claim related to a service will not exceed the amount you paid for that service. Nothing in these terms limits any rights you have under applicable law that cannot be waived.

15. Governing law

These terms are governed by the laws of the State of New York.

16. Changes to these terms

We may update these terms from time to time. The "Last updated" date above shows when they last changed. Continuing to book with us or use our website, app or text messages after an update means you accept the updated terms.

17. Contact us

Jolieden's Beauty Bar (JOLIEDENS BEAUTY BAR INC)
2590 Frederick Douglass Blvd, New York, NY 10030
clientcare@joliedensbeautybar.com
646-744-4786